Solution
Seamless Implementation and Outstanding Support
From the outset, the retailer was pleasantly surprised by IntelAgree's customer-centric implementation approach. IntelAgree’s implementation team worked closely with the retailer, matching their urgency and readiness to implement the platform. They accommodated the retailer's fast-paced timeline, facilitating two or three calls a week and completing the implementation in under six weeks.
For the retailer, the IntelAgree implementation team's willingness, promptness, and extensive knowledge about the product were evident throughout the process. When faced with the daunting task of importing legacy contracts, IntelAgree provided an Excel document that made the process clear and manageable. They imported all the retailer's documents into the system, neatly formatted for future use. And unlike the retailer’s previous vendor, IntelAgree’s response rate and availability left a huge impression.
"Just knowing that someone is there to make sure that your experience is — and will continue to be — positive, seamless and stress-free has been really surprising and impressive to me," said Michael. "Just based on our experience with our previous vendor, it's been a night and day difference. It's good to know that there are people there that are ready, willing and able to help us, and there's never been an issue of being able to reach someone if we do have a question."
Eliminating Extra Costs & Boosting Confidence
Before IntelAgree, the retailer grappled with a deficient contract repository system and clunky eSignature tool. The inefficiencies from these tools, coupled with frustration about pricing and lack of support, drove the retailer to IntelAgree.
Unlike their previous repository provider, IntelAgree offered bulk download capability without charging extra, a feature that saved the retailer significant time and resources. IntelAgree's transparent pricing model, which included all features without hidden costs, further appealed to the company.
"When we were vetting other companies, most of them charged additional fees for extra features," said Michael. "And that was something that stood out to us about IntelAgree — that we were able to have full access for a very reasonable price. Plus, being able to test out the system in a sandbox environment to get a feel for how it works was very helpful."
By enhancing keyword searches and contract clause identification, IntelAgree also made it simple to locate specific contracts or clauses. Plus, the ability to add unlimited users and send as many envelopes as needed enabled more employees to leverage the platform, boosting efficiency and scalability.
By choosing IntelAgree, the retailer also streamlined their record-keeping process and bolstered their confidence in managing contracts. Consequently, the retailer’s legal department became more capable, the store could expand its services, and employees developed greater trust in the company's contract management abilities.
"One word is just confidence — in our recordkeeping, in our abilities as a legal department and managing contracts, etc.," said Michael. "Whenever an employee needs a customer, client, or a fellow employee to sign something, they know that they can come to me, and we'll get that document signed and safely stored with IntelAgree. There are no issues about who holds it or when it's been signed."
Accelerating Contract Analysis & Redefining Contract Organization
Without IntelAgree, the retailer's contract management process was time-consuming and labor-intensive, particularly when it came to organizing agreements and comparing contract renewals. The manual comparison process alone involved sifting through lengthy 30-50-page documents, many of which contained largely identical language, resulting in wasted productivity.
Now, with IntelAgree's searchable and intuitively organized repository, the retailer can categorize, store, and find contracts efficiently. This feature was instrumental in organizing their vast contract library, making it easier to manage different types of agreements. Plus, IntelAgree's contract comparison feature allows the legal team to quickly and accurately compare contract renewals, saving drastic time and empowering them to focus on other vital tasks.
"The amount of contracts that come in versus how quickly they go out has improved tremendously," said Michael. "The contract comparison feature alone has probably saved us hours and hours in the aggregate at this point."
The platform's ability to create different templates, categorize employees, and set access levels was also noteworthy. The detailed guidance provided by IntelAgree during the implementation process helped the retailer understand the system's capabilities and tailor it to suit their needs. This understanding has made it easier for the company to create new users and assign the appropriate access levels, further streamlining their contract management process.
"We do a lot of sponsorship work with local brands and marketing opportunities, so we have all the corporate departments from accounting, marketing, finance, shipping — everything," said Michael. "Every single department has their own legal issues or compliance requirements, and IntelAgree makes it easier to balance these."
Schedule a free demo to see how IntelAgree can help optimize your contract processes and boost efficiency for your entire organization.
